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Terms & Conditions

Definitions 

Experience Chile Ltd. is hereafter known as Experience Chile.

The supplier means the company or service from a company that has been contracted, or reserved, on behalf of the customer (e.g. hotel, rent a car, tour etc).

The customer means the person making or paying for the reservation and persons named in the reservation.

All Clients Should Consider that:

Experience Chile recommends that customers take out their OWN travel insurance to cover unforeseen events and accidents.

Experience Chile accepts no responsibility for safety, injury, or death caused by injury, of the customer or customers (person or persons named within the reservation) as a result of their travel to and/or within Chile connected to this reservation.

Experience Chile cannot be held accountable for the quality (standard) of lodgings (accommodation), facilities or services related to this reservation. 

Experience Chile  cannot be held accountable for the cancellation of your reservation by unforeseen events such as natural or man-made disasters or any other event, but we will endeavour to reclaim monies you have paid to Experience Chile that relate directly to your reservation less USD100 and any costs and fees involved in obtaining a refund on your behalf.

Cancellation Policy for Individuals

In the event of a customer (client) needing to cancel a reservation, for any reason whatsoever, after payment has been received by Experience Chile Ltd, Experience Chile Ltd. will only consider a refund if the following is respected: 

1. Cancellation requests must be received in writing to our Santiago office (via email or fax), and acknowledged by us as having been received, up to 60 (sixty) days or 2 (two) full calendar months prior to the due arrival at the place / office for the service that the reservation relates to.

2. Cancellations received LESS THAN 60 (sixty) days or 2 (two) full calendar months prior to arrival by the customer will be subject to a NIL refund, however, we may consider issuing partial refunds depending on the circumstances of the cancellation and the cancellation policy of the supplier.

3. Any refund, will be less USD100 and less any other costs involved in providing the refund i.e. wire transfers, legal costs etc.

4. ALL correspondence to Experience Chile Ltd. MUST include the RESERVATION NUMBER and NAME OF THE CUSTOMER.

Experience Chile Ltd. CONTACT DETAILS
URL: www.ExperienceChile.org AND www.HotelsChile.com
E-Mail:  experiencechile@terra.cl
UK tel: + 44 (0) 7977 223 326,
Chile tel: + 56 2 313 3389 / Chile fax: + 56 2 313 3396